1. INTRODUCTION

NovaMind ("we", "our", or "us") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, and protect your information when you visit our website or interact with us.

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2. INFORMATION WE COLLECT

We collect information in two ways:

1. Information You Choose to Share

When you fill out a form, book a call, download a resource, or contact us, you are choosing to share your information with us.

This may include:

·   Your name

·   Email address

·   Phone number

·   Company name

·   Job title

Any details you include in your message

By submitting a form on our website, you confirm that you are voluntarily providing this information to NovaMind.

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2. INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, certain information is collected automatically through tools such as:

·   Google Analytics

·   Meta (Facebook) Pixel

·   CRM and marketing platforms

·   Booking tools (such as Calendly)

·   This may include:

·   IP address

·   Device type

·   Browser type

·   Pages visited

·   Time spent on pages

·   Referral source

·   General location (city or country level)

·   Broad demographic insights (such as age range or interests, where available)

·   This information helps us understand website performance, improve user experience, and measure marketing effectiveness.

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3. MARKETING COMMUNICATIONS

If you provide your email address, you may receive updates, insights, event invitations, or marketing communications from NovaMind.

You can unsubscribe at any time by:

·   Clicking the unsubscribe link in any email

·   Contacting us at hello@novamindaisolutions.co

·   We do not send unsolicited marketing emails.

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4. AI & DATA PROCESSING DISCLOSURE

NovaMind uses AI tools and cloud-based platforms as part of our operations.

This may involve:

·   Processing submitted form data

·   Automating email communications

·   Analysing enquiries

·   Integrating CRM systems

Where third-party tools are used, data may be securely processed or stored in Australia or overseas.

NovaMind does not sell personal information and does not use submitted personal data to train public AI models.

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5. HOW WE USE YOUR INFORMATION

We may use your information to:  

• Respond to enquiries

• Provide requested resources

• Improve our website

• Analyse marketing performance

• Maintain security and prevent misuse

We only use personal information for legitimate business purposes.

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6. DISCLOSURE OF INFORMATION

We may share information with:

·   Trusted service providers who help operate our website and systems

·   Email marketing platforms

·   CRM systems

·   Analytics providers

·   Legal authorities where required by law

We do not sell or rent personal information.

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7. DATA SECURITY

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.

However, no internet system is completely secure, and we cannot guarantee absolute security.

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8. INTERNATION DATA TRANSFERS

Some third-party providers we use may process data outside Australia.

By using our website, you acknowledge that your information may be transferred internationally in accordance with this Privacy Policy.

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9. ACCESS & CORRECTION

You may request access to or correction of your personal information by contacting us at: hello@novamindaisolutions.co

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10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

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11. CONTACT US

NovaMind

7 Leonard St

East Toowoomba, QLD 4350

Australia

Email: hello@novamindaisolutions.co